We Do Not Charge For Handleing Nor Do We Markup Shipping!
Many Orders are shipped the same day they are recieved. Our Policy is to ship all orders by the second business day. For orders weighing less than 200 lbs. we recommend UPS Ground
or UPS 3-day Select. Remember, UPS will not deliever to a P.O. Box- a physical address is required.
US Postal Service is an option, contact us for additional information.
Returns 100% Satisfaction Guarantee!
Every product comes with our 100% satisfaction guarantee. After initial inspection, if you are not happy with quality, materials, or workmanship, return in unused condition in original carton within 10 days for exchange or credit. A 15% restocking fee will apply.
DO NOT JUST RETURN YOUR ITEM(S) CONTACT US FIRST!!!!
RETURN TO THE WAREHOUSE LOCATION ON THE ORIGINAL SHIPPING LABLE. ALSO:
All returns should include copy of
#1). Packing List
#2). Return Authorization Number! (RA#).
Write the return authorization number on a copy of your invoice and PLACE THE INVOICE WITH THE RETURN REASON LISTED IN THE BOX. Failure to place the receipt with the RMA number and return reason needed in the box, will delay our ability to exchange the product by up to three weeks. Place the product, with tags still attached and all liners and pads in place into the box and ship back to the address we inform you of.
Call or E-Mail customer service for RA#
Email: support@hotleatherstuff.com
Phone: 303-351-8133
WHAT IF YOU ARE OUT OF SOMETHING I ORDER?
We Will Contact You Imediantly If Your Item/s Are Not Available. About half of out-of-stock is back in stock within 15-30 days.
